Welcome to DigiSoft Consulting Services Privacy Policy
This Privacy Policy explains how DigiSoft Consulting Services (“we,” “our,” or “us”) collects, uses, discloses, and protects information when you use our “WhatsTups for Business” application (the “App”), which leverages the WhatsApp Business API to facilitate messaging between businesses and their customers.
Please read this policy carefully.
1. Information We Collect
1.1. Information You Provide Directly
– Contact Information: Name, business name, email address, and phone number when you register for the App.
– Authentication Credentials: API keys or tokens needed to connect your WhatsApp Business account.
– Support Requests & Feedback: Any messages, attachments, or other information you send to our support team.
1.2. Information We Collect Automatically
– Messaging Data
‣ Message content (text, images, files, voice notes) sent and received via WhatsApp Business API
‣ Metadata (timestamps, sender/recipient phone numbers, message IDs)
– Usage Data
‣ App usage logs (features accessed, time spent, errors encountered)
‣ Device and connection information (device model, operating system, IP address)
2. How We Use Your Information
– Provide & Improve Services
To operate, maintain, and enhance the App’s features, troubleshoot issues, and develop new functionality.
– Customer Support
To respond to your inquiries, resolve support tickets, and communicate important updates.
– Analytics & Reporting
To analyze usage trends and generate aggregate reports (without identifying individual users).
– Security & Fraud Prevention
To detect and prevent unauthorized access, abuse, or fraudulent activity.
– Legal Compliance
To comply with applicable laws, regulations, or legal processes.
3. Data Sharing & Disclosure
– Third-Party Service Providers
We may share your information with trusted vendors who support our operations (e.g., cloud hosting, analytics), under confidentiality agreements.
– WhatsApp/Facebook
As required by the WhatsApp Business API, certain message data and metadata are transmitted through WhatsApp’s servers; for details, see WhatsApp’s own privacy protections:
https://business.whatsapp.com/privacy-protections
– Legal Requirements
We may disclose information to government authorities or law enforcement if required by law or to protect our rights.
4. Data Retention
– We retain your account information and message logs for as long as needed to provide the App and comply with legal obligations.
– Upon account deletion, we will securely delete your personal data within 90 days, except where retention is required by law.
5. Security
– We implement administrative, technical, and physical safeguards to protect your data.
– Data in transit is encrypted via TLS; stored data is encrypted at rest.
– Access is restricted on a need-to-know basis and protected by strong authentication controls.
6. Your Rights & Choices
– Access & Correction: You may view, correct, or update your account details by contacting us.
– Data Portability: You can request an export of your personal data in a structured, machine-readable format.
– Deletion: You can request deletion of your account and personal data; see Section 4 for details.
– Marketing Opt-Out: You may opt out of promotional communications at any time by following the unsubscribe instructions in those messages.
7. International Transfers
Your information may be stored and processed in servers located in jurisdictions outside your country. Whenever we transfer personal data internationally, we ensure it is protected under appropriate safeguards (e.g., standard contractual clauses).
8. Children’s Privacy
Our App is not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us to request deletion.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date and notify you by posting the updated policy in the App.
10. Contact Us
If you have questions, requests, or concerns about this policy or our data practices, please contact:
DigiSoft Consulting Services
Email: info@digisoftke.com
Address: Nairobi Garage, Delta Corner Annex, Ring Rd Westlands Ln
Thank you for trusting DigiSoft Consulting Services with your business messaging needs. We are committed to protecting your privacy and data.